POLICIES

How to pay for your lessons

Invoices are sent out at the start of each term and must be paid by the due date. Payments can be made via cash, cheque or bank transfer. Payment details are on the invoice. Please put the invoice number in the description.

 

Wet Weather and Heat Policy

Should the courts be unusable due to wet weather the coach will declare a ‘wash out’ and will endeavour to notify students at their earliest convenience. Any Hot Shot or group lessons declared a ‘wash out’ will be given a credit lesson off the following terms invoice.

When the temperature reaches 35 degrees at the tennis venue you attend, all coaching sessions will be suspended until the temperature drops. Please be aware the temperature will be taken at the venue and your safety is our primary concern.

 

If you miss or cancel a lesson

If you miss or cancel a lesson for any reason (e.g. Dentist appointment, sick, camp, special occasions etc), you are entitled to a make up lesson. To book your make up lesson, please contact the office within 2 weeks of the missed lesson, a make up lesson time will be given to you. It will be your responsibility to attend that lesson. Lessons cancelled by Guccione Tennis will warrant a make up lesson or credit off the next terms invoice.

Private lessons require 24 hours’ notice or a full fee will be payable.

Full refund is available if a long-term medical condition might prevent you from attending. A medical certificate is required.

 

Photography & Video Images

I acknowledge that Guccione Tennis may film, use video analysis and photography during programs, lessons and events. I acknowledge and agree that this usage, including for marketing and promotion purposes, is without compensation or notice to myself. Images may be used on our website, social media and other promotional material. If you wish to not have your photos/ video taken and/ or used, please let us know. We will seek your formal approval/ consent before using any photos/videos.

 

Privacy Policy

Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

 

Medical & Liability

I hereby authorise the staff of Guccione Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release Guccione Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with Guccione Tennis.